PRIVACY
1. Introduction
Welcome to the Privacy Policy of Choice Bridge Group Ltd, trading as Choice Bridge Energy ("Choice Bridge Energy", "we", "us" or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, contact us or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
Please read this Privacy Policy carefully to understand how we handle your personal information and your rights in relation to it.
2. Who We Are
Choice Bridge Group Ltd, trading as Choice Bridge Energy, is the Data Controller responsible for the personal information collected and processed in connection with our services. As the Data Controller, we are responsible for deciding how your personal information is collected, used, stored and protected in accordance with applicable data protection laws. Our company details are as follows:
Company Name: Choice Bridge Group Ltd
Trading Name: Choice Bridge Energy
Company Number: 17321293
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@choicebridgeenergy.co.uk
Telephone: 03033301547
3. What Personal Data We Collect
Depending on the services you request, we may collect and process the following categories of personal information:
Personal Identification Information
Full name;
Business name;
Business address;
Telephone number;
Email address;
Job title or position within the business.
Business Information
Company registration number;
VAT number (where applicable);
Business sector or industry.
Energy Supply Information
Supply address;
MPAN (Meter Point Administration Number);
MPRN (Meter Point Reference Number);
Current energy supplier;
Contract start and end dates;
Meter details;
Copies of energy bills and related documentation provided by you;
Energy consumption information obtained, where authorised, through approved industry databases and our trusted third-party software providers.
Financial and Credit Information
Where required by an energy supplier, we may collect or obtain information necessary to carry out credit assessments as part of the quotation or contracting process.
Communications
We may keep records of communications between you and us, including emails, telephone calls, correspondence and other information you provide when contacting us.
4. How We Collect Your Information
We collect personal information in a number of ways, including:
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- request a quotation;
- contact us by telephone or email;
- complete forms on our website;
- provide copies of your energy bills or other supporting documentation;
- communicate with us during the provision of our services.
Information Received from Third Parties
Where necessary and permitted by law, we may obtain personal information from third parties, including:
- energy suppliers;
- approved industry databases;
- credit reference agencies;
- Companies House;
- trusted third-party software providers used to facilitate our brokerage services.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. This may include your IP address, browser type, device information and information about how you interact with our website.
5. How We Use Your Personal Information
We use your personal information for the following purposes:
- to provide our energy brokerage services;
- to obtain and compare quotations from energy suppliers;
- to arrange, manage and administer energy contracts where requested;
- to communicate with you regarding your enquiry, quotation or contract;
- to verify your identity where necessary;
- to carry out credit assessments where required by energy suppliers;
- to comply with our legal and regulatory obligations;
- to prevent fraud and protect the security of our business;
- to improve our services and customer experience;
- to maintain our business records;
- to respond to enquiries, complaints or requests;
- to send marketing communications where you have given your consent or where otherwise permitted by law.
We will only use your personal information for the purposes for which it was collected or where we are otherwise permitted or required to do so by law.
6. Lawful Basis for Processing
We only process your personal information where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR).
Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract
Processing is necessary to take steps at your request before entering into a contract or to perform our contractual obligations.
Legal Obligation
Processing is necessary for us to comply with legal or regulatory obligations to which we are subject.
Legitimate Interests
Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include improving our services, maintaining business records, preventing fraud, protecting our business and responding to enquiries.
Consent
Where required by law, we will rely on your consent before processing your personal information. You have the right to withdraw your consent at any time, although this will not affect the lawfulness of any processing carried out before your consent was withdrawn.
7. Credit Checks
In some circumstances, energy suppliers require a credit assessment before providing a quotation or entering into an energy contract.
Where a credit check is required, we may collect or obtain the information necessary to facilitate this process through approved credit reference agencies or our trusted third-party software providers.
We will inform you if a credit check is required as part of the quotation or contracting process.
The outcome of a credit assessment may affect the quotations or contract terms offered by energy suppliers. If you choose not to proceed with a required credit check, we may be unable to obtain quotations or arrange a contract with certain suppliers.
8. Sharing Your Personal Information
We may share your personal information with third parties where necessary to provide our services or to comply with our legal obligations. These may include:
- energy suppliers;
- trusted third-party software providers;
- approved industry databases;
- credit reference agencies, where required;
- regulatory authorities, government bodies or law enforcement agencies where required by law;
- professional advisers, including legal, accounting and compliance advisers;
- IT service providers that support our business operations.
We may also share your personal information where necessary in connection with the sale, transfer or restructuring of all or part of our business, provided appropriate safeguards are in place.
9. International Transfers
In some circumstances, your personal information may be transferred to, stored or processed in countries outside the United Kingdom.
Where we transfer personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include:
- countries recognised by the UK Government as providing an adequate level of protection for personal information;
- the UK International Data Transfer Agreement (IDTA);
- other lawful transfer mechanisms permitted under the UK GDPR.
We will take appropriate steps to ensure that your personal information continues to receive an adequate level of protection whenever it is transferred internationally.
10. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage.
These measures include, where appropriate:
- secure IT systems and networks;
- password-protected devices and accounts;
- restricted access to personal information on a need-to-know basis;
- secure storage of electronic records;
- the use of trusted third-party service providers that implement appropriate security measures.
Although we take reasonable steps to protect your personal information, no method of electronic transmission over the internet or electronic storage can be guaranteed to be completely secure. Accordingly, while we strive to protect your personal information, we cannot guarantee its absolute security.
11. Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of providing our services, complying with legal, regulatory, accounting and reporting requirements, and resolving disputes where necessary.
When your personal information is no longer required, we will securely delete, destroy or anonymise it in accordance with our data retention procedures and applicable legal requirements.
12. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have a number of rights in relation to your personal information.
These rights include:
- the right to request access to the personal information we hold about you;
- the right to request that inaccurate or incomplete personal information is corrected;
- the right to request the deletion of your personal information in certain circumstances;
- the right to request that we restrict the processing of your personal information in certain circumstances;
- the right to receive your personal information in a structured, commonly used and machine-readable format and to request that it is transferred to another organisation, where applicable;
- the right to object to the processing of your personal information where we rely on legitimate interests;
- the right to withdraw your consent at any time where we rely on consent as the lawful basis for processing.
If you wish to exercise any of your rights, please contact us using the contact details provided in this Privacy Policy.
13. Marketing Communications
Where permitted by law, we may send you marketing communications about our services.
Where your consent is required, we will only send marketing communications if you have given your consent. You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
Please note that even if you opt out of receiving marketing communications, we may still contact you where necessary to provide our services, administer your account, comply with our legal obligations or respond to your enquiries.
14. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support the functionality of our website.
For more detailed information about the cookies we use, the purposes for which they are used and how you can manage your cookie preferences, please refer to our Cookie Policy.
15. Call Recording
From time to time, telephone calls may be recorded for quality assurance, staff training, compliance, fraud prevention and the investigation or resolution of complaints or disputes.
Where call recording is in operation, recordings will be retained only for as long as necessary and in accordance with applicable data protection laws.
By continuing with a recorded call after being notified, you acknowledge that the call may be recorded for these purposes.
16. Children's Privacy
Our services are intended for businesses and are not directed at individuals under the age of 18.
We do not knowingly collect or process personal information relating to children. If we become aware that we have inadvertently collected personal information relating to a child, we will take appropriate steps to delete that information as soon as reasonably practicable.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.
Any updates will be published on our website and will take effect from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
18. Contact Us and Complaints
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have any concerns about how we process your personal information, please contact us using the details below:
Choice Bridge Group Ltd
Trading as Choice Bridge Energy
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@choicebridgeenergy.co.uk
Telephone: 03033301547
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.
Further information about the ICO and how to make a complaint is available at https://ico.org.uk.