TERMS AND CONDITIONS OF SERVICE
Important Information
These Terms and Conditions explain the basis on which Choice Bridge Group Ltd, trading as Choice Bridge Energy, provides business energy comparison, quotation and contract arrangement services.
Please read these Terms carefully before using our Services or accepting an energy quotation arranged through us.
For clarity and ease of reference, we have highlighted the following important information.
1. Our role
Choice Bridge Energy acts as an energy broker and intermediary. We help eligible business customers compare available business energy offers and, where requested by the Customer, assist with arranging an energy supply contract with a third-party energy supplier. Choice Bridge Energy is not an energy supplier. The energy supply contract will be entered into directly between the Customer and the selected Supplier.
2. Customer choice and contract approval
Choice Bridge Energy will not automatically renew an energy supply contract or enter into a new energy supply contract without the Customer’s express agreement. The Customer remains responsible for reviewing the quotation, prices, contract duration, supplier information and all other principal terms before accepting an energy supply contract. Once a business energy contract has been accepted, it may become legally binding. Business energy contracts do not generally benefit from a statutory cooling-off period.
3. Our charges and commission
Unless we expressly agree otherwise with the Customer in writing, the Customer will not be required to pay a separate fee directly to Choice Bridge Energy for our energy comparison and contract arrangement Services. Choice Bridge Energy normally receives commission in connection with a Supply Contract arranged through us. The commission is paid or processed by the Supplier and is generally incorporated into the energy rates payable by the Customer under the Supply Contract. The amount of commission may depend on factors including: the Supplier; the estimated energy consumption; the number of meters; the duration of the Supply Contract; the agreed commission arrangement; and the Services provided to the Customer. We will explain how our commission is calculated and paid before the Customer enters into a Supply Contract. The Customer may ask us for information about the commission associated with a proposed or completed Supply Contract by contacting us using the details provided in these Terms.
4. Supplier panel and market comparison
Choice Bridge Energy compares quotations available from the Suppliers and products accessible to us through our broker and supplier arrangements. We do not guarantee that our Supplier panel represents every energy supplier or every energy product available in the entire UK market. We will provide clear information about the nature and scope of the comparison to help the Customer make an informed decision.
5. Accuracy of Customer information
Quotations and Supply Contracts are prepared using information provided by the Customer and information obtained, where authorised, from Suppliers, industry databases or other relevant sources. The Customer is responsible for ensuring that all information provided to Choice Bridge Energy is true, accurate, complete and current. Incorrect or incomplete information may cause a quotation to change, or may result in a Supply Contract being delayed, rejected or cancelled by the Supplier. The Customer must notify Choice Bridge Energy promptly if any information is incorrect or changes before the Supply Contract is completed.
6. Quotations and Supplier acceptance
A quotation is normally subject to availability, Supplier approval, credit checks and confirmation of the Customer’s information. A quotation may be amended or withdrawn before it is accepted by the Supplier. Acceptance of a quotation by the Customer does not guarantee that the Supplier will accept or activate the Supply Contract.
7. Complaints
Choice Bridge Energy aims to provide a clear, fair and professional service. Customers who are dissatisfied with our Services may make a complaint using our Complaints Procedure, which is available on our website or upon request. Where the Customer qualifies and the complaint has not been resolved through our internal complaints process, the Customer may be entitled to refer the complaint to the Energy Ombudsman in accordance with the applicable eligibility requirements and scheme rules.
1. Definitions
In these Terms and Conditions, unless the context otherwise requires, the following definitions apply:
Choice Bridge Energy, we, our or us means Choice Bridge Group Ltd, trading as Choice Bridge Energy, a company registered in England and Wales.
Customer, you or your means any non-domestic business, organisation, sole trader, partnership, charity or other commercial entity using our Services.
Broker Services means the services provided by Choice Bridge Energy, including business energy comparison, obtaining quotations, arranging contracts with Suppliers, contract support and any other related intermediary services offered from time to time.
Supplier means any licensed third-party energy supplier offering electricity and/or gas supply contracts.
Supply Contract means the contract entered into directly between the Customer and the Supplier for the supply of electricity and/or gas.
Quotation means a price, tariff or contract offer provided by a Supplier and presented to the Customer through Choice Bridge Energy.
Website means the official Choice Bridge Energy website and any associated online customer portals.
Working Day means any day other than a Saturday, Sunday or public holiday in England and Wales.
Personal Data has the meaning given in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Services means any service provided by Choice Bridge Energy under these Terms and Conditions.
2. Application of These Terms
2.1
These Terms and Conditions govern the provision of all services supplied by Choice Bridge Energy to the Customer, whether those services are provided through our website, by email, by telephone, or by any other agreed method of communication.
These Terms apply to all enquiries, quotations, brokerage services and contract arrangements provided by Choice Bridge Energy unless otherwise agreed in writing.
2.2
By requesting a quotation, using our Services, or accepting a quotation arranged by Choice Bridge Energy, the Customer confirms that they have read, understood and agreed to these Terms and Conditions, together with our: Privacy Policy; Cookie Policy; and any other policies that are made available on our website.
2.3
These Terms and Conditions apply only to the services provided by Choice Bridge Energy. The supply of electricity and/or gas is governed by the separate terms and conditions of the selected Supplier, with whom the Customer enters into a direct Supply Contract.
Choice Bridge Energy is not a party to the Supply Contract.
2.4
Choice Bridge Energy may update these Terms and Conditions from time to time to reflect changes in legislation, regulatory requirements, industry practice or our business operations.
The latest version will always be available on our website and will apply to future Services provided after the revised version is published.
2.5
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. Idoneità e Utilizzo dei Nostri Servizi
3.1 IdoneitÃ
I nostri servizi sono accessibili esclusivamente a clienti non domestici, quali aziende, ditte individuali, società , enti benefici e altre organizzazioni con sede nel Regno Unito.
Utilizzando i nostri servizi, il cliente attesta di possedere l'autorità legale per richiedere preventivi e, se necessario, stipulare un contratto di fornitura a nome dell'azienda.
3.2 Dati Forniti dal Cliente
Per permetterci di formulare preventivi precisi e offrire servizi di intermediazione, il cliente si impegna a fornire dati che siano completi, esatti e aggiornati regolarmente.
Questi dati possono includere, dove applicabile, le informazioni di seguito specificate.
- Ragione sociale, numero di iscrizione al registro delle imprese, indirizzo aziendale, contatti, codici MPAN o MPRN, dettagli del fornitore attuale, consumi energetici stimati o storici, data di scadenza del contratto e ogni altra informazione necessaria per i preventivi.
3.3 Accuratezza dei Dati
Il cliente è l'unico responsabile di garantire che ogni informazione trasmessa a Choice Bridge Energy sia veritiera, precisa e priva di lacune.
Choice Bridge Energy non risponde di ritardi, domande respinte o preventivi errati causati da informazioni inesatte, incomplete o non aggiornate fornite dal cliente stesso.
3.4 Verifiche e Controlli
Alcuni fornitori potrebbero richiedere verifiche del credito o ulteriori accertamenti prima di procedere all'accettazione definitiva di un nuovo contratto di fornitura energetica.
Choice Bridge Energy non esercita alcun controllo sulle procedure di approvazione dei fornitori e non garantisce che ogni richiesta di preventivo venga accettata.
3.5 Rifiuto del Servizio
Choice Bridge Energy si riserva il diritto di non erogare i servizi nei seguenti casi specifici.
- Qualora le informazioni siano incomplete, si sospettino attività illecite o frodi, i servizi non siano erogabili, il fornitore rifiuti il preventivo o vi siano violazioni di obblighi legali.
3.6 ResponsabilitÃ
Il cliente si obbliga a:
- Collaborare attivamente con Choice Bridge Energy durante il cambio fornitore, rispondere alle richieste di dati, comunicare variazioni rilevanti e analizzare con cura ogni documento contrattuale prima dell'accettazione finale del servizio di fornitura.
4. Our Services
4.1 Our Brokerage Service
Choice Bridge Energy provides an independent business energy brokerage service designed to help businesses compare available energy offers and make informed decisions.
Our Services may include:
- comparing business electricity and gas quotations, obtaining quotations from selected Suppliers, explaining available contract options, assisting with the switching process, liaising with Suppliers where appropriate, providing renewal reminders where requested and offering general guidance throughout the quotation process.
We act as an intermediary between the Customer and the Supplier.
4.2 Quotations
Choice Bridge Energy will use reasonable skill and care to obtain quotations from Suppliers available through our supplier network.
Quotations are provided for information purposes only and are subject to:
- Supplier approval, credit assessment (where applicable), verification of Customer information, market price changes and Supplier withdrawal before acceptance.
A quotation does not constitute a legally binding offer until accepted by the Supplier.
4.3 No Obligation to Accept a Quotation
The Customer is under no obligation to accept any quotation provided by Choice Bridge Energy.
We encourage Customers to carefully review:
- unit rates, standing charges, contract length, termination provisions, Supplier terms and any other relevant contractual information before making a decision.
4.4 Acceptance of a Supply Contract
Where the Customer decides to proceed with a quotation, Choice Bridge Energy will assist in arranging the Supply Contract with the selected Supplier.
The Supply Contract is entered into directly between the Customer and the Supplier. Choice Bridge Energy is not a party to the Supply Contract.
4.5 No Automatic Renewal
Choice Bridge Energy will never enter into a new Supply Contract or renew an existing Supply Contract without the Customer's express authority.
Our renewal reminder service is intended solely to help Customers review their options before their existing contract expires. The final decision to renew, switch or remain with the existing Supplier always rests with the Customer.
4.6 Switching Process
Where the Customer instructs us to proceed, Choice Bridge Energy will use reasonable efforts to assist with the switching process.
However, the completion date of any switch depends upon the relevant Supplier, industry processes and any third parties involved. We cannot guarantee that a switch will be completed by a particular date.
4.7 Delays Beyond Our Control
Choice Bridge Energy shall not be responsible for delays or failures caused by:
- the Supplier, the Customer's existing Supplier, electricity or gas network operators, industry registration systems, incorrect information supplied by the Customer or any circumstances outside our reasonable control.
4.8 Contract Information
Before a Supply Contract is submitted, the Customer should carefully review all information provided. The Customer must notify Choice Bridge Energy as soon as reasonably possible if any information is inaccurate or requires amendment.
Incorrect information may result in revised quotations, delayed switching, rejection by the Supplier or cancellation of the application.
4.9 Contract Cancellation
If the Customer decides not to proceed before the Supplier has accepted the application, no charge will normally be payable unless otherwise agreed in writing. Once a Supply Contract has been accepted by the Supplier, any cancellation rights will be governed by the Supplier's own terms and conditions. Business energy contracts generally do not include a statutory cooling-off period.
5. Charges and Commission
5.1 Our Fees
Unless otherwise agreed in writing, Choice Bridge Energy does not charge Customers a separate fee for providing its brokerage Services. Our quotation, comparison and contract arrangement services are normally provided without any direct charge to the Customer.
Where Choice Bridge Energy agrees to provide additional consultancy or specialist services outside its standard brokerage Services, any applicable fee will be clearly explained and agreed with the Customer before those services are provided.
5.2 Commission
Choice Bridge Energy is normally remunerated by commission in connection with Supply Contracts arranged through its Services. This commission is generally incorporated within the energy rates offered by the Supplier and is not normally charged separately to the Customer. The amount of commission received may vary depending on a number of factors, including:
- the Supplier selected;
- the type and duration of the Supply Contract;
- the Customer's estimated or actual energy consumption;
- the number of supply points or meters;
- commercial arrangements between the Supplier, Choice Bridge Energy and/or its principal broker; and
- any other factors relevant to the Supplier's commission structure.
Choice Bridge Energy or its principal broker may also receive other forms of remuneration, incentives or commercial payments from Suppliers in connection with brokerage services, where permitted by applicable law.
5.3 Commission Transparency
The Customer may request information regarding the commission received by Choice Bridge Energy in connection with a Supply Contract. Upon receiving such a request, Choice Bridge Energy will provide appropriate information regarding its remuneration, subject to any applicable legal, regulatory or contractual restrictions.
5.4 Customer Charges
The Customer remains solely responsible for all charges payable under the Supply Contract entered into with the selected Supplier. Choice Bridge Energy is not responsible for:
- energy charges;
- standing charges;
- network charges;
- taxes;
- Supplier administration charges; or
- any other charges imposed by the Supplier under the Supply Contract.
5.5 Future Charges
If Choice Bridge Energy introduces charges for any optional or additional services in the future, full details of those charges will be provided to the Customer before the relevant service is supplied. No such charge shall become payable unless it has been agreed by the Customer.
6. Client Responsibilities
6.1 Information Precision
Clients are required to provide Choice Bridge LTD with information that is accurate, complete, and fully up-to-date to facilitate the delivery of Services.
In the event that any provided details undergo changes, the Client shall inform Choice Bridge LTD as soon as it is reasonably possible.
6.2 Legal Powers
Every Client confirms they possess the full legal standing required to complete several actions.
- These actions include requesting quotations, instructing Choice Bridge LTD to act on their behalf, and entering into a Supply Contract for the business or organization.
When a Client acts on behalf of another entity, they warrant that the necessary legal authority to perform such actions has been fully granted to them.
6.3 Reviewing Offers and Agreements
The Client holds the responsibility for carefully examining all quotations, documentation, and specific Supplier details before they accept any Supply Contract.
It is up to the Client to verify that all particulars, specifically prices, contract length, supply addresses, and meter data, are correct prior to acceptance.
6.4 Partnership
Clients agree to work proactively with Choice Bridge LTD during the quotation and switching stages and provide all extra data needed to support the Services.
Failure to deliver the requested data may result in significant delays or prevent the Services from being fulfilled.
6.5 Requirements of Suppliers
Clients must recognize that Suppliers often require extra info, formal identification, credit assessments, or supporting files before a Supply Contract is approved.
Choice Bridge LTD carries no liability for any final decision reached by a Supplier following these mandatory industry checks.
6.6 Current Contractual Duties
The Client is still responsible for meeting all terms of any current energy supply agreement, such as notice periods, exit clauses, or unpaid balance settlements.
Choice Bridge LTD will not be held liable for any costs or financial losses caused by the Client's failure to adhere to an existing Supply Contract's terms.
6.7 Proper Usage of Services
The Client specifically agrees that they will not engage in certain behaviors.
- This includes not providing false data, not using Services for illegal acts, not impersonating others, and not interfering with or misusing the service operations.
Choice Bridge LTD maintains the right to stop or refuse Services if it has reasonable grounds to believe these specific Terms have been violated by the Client.
6.8 Adherence to Supplier Terms
Upon entering a Supply Contract, the Client must comply with the specific terms and conditions set forth by the selected energy Supplier at all times.
Choice Bridge LTD does not oversee or take responsibility for the way a Supplier performs or enforces its individual contractual duties.
7. Liability
7.1 Standard of Care
Choice Bridge Energy shall use reasonable skill and care in providing the Services. However, Choice Bridge Energy does not guarantee that any quotation, Supplier, tariff or Supply Contract will meet the Customer's specific requirements or expectations.
7.2 No Liability for Supplier Decisions
Choice Bridge Energy is not responsible for any decision made by a Supplier, including but not limited to: acceptance or rejection of an application, pricing decisions, credit assessments, contract terms, changes to tariffs or the withdrawal of quotations. All such matters are determined solely by the relevant Supplier.
7.3 No Liability for Supplier Performance
Choice Bridge Energy is not responsible for the performance of any obligations owed by a Supplier under a Supply Contract. Any issues relating to the supply of gas or electricity, billing, meter installations, customer service or contractual disputes must be addressed directly with the relevant Supplier.
7.4 Information Provided by the Customer
Choice Bridge Energy shall not be liable for any loss, delay or additional costs arising from inaccurate, incomplete or misleading information provided by the Customer.
7.5 Events Beyond Our Control
Choice Bridge Energy shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts or omissions of Suppliers, network operators, industry systems, government action, changes in applicable law or regulation, power failures, communication failures, cyber incidents and force majeure events.
7.6 Indirect Losses
To the fullest extent permitted by law, Choice Bridge Energy shall not be liable for any indirect loss, consequential loss, loss of profit, loss of revenue, loss of business opportunity, loss of anticipated savings or loss of goodwill arising from or in connection with the provision of the Services.
7.7 Maximum Liability
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law. Subject to the above, Choice Bridge Energy's total liability arising out of or in connection with the Services shall be limited to the extent permitted by applicable law.
7.8 Consumer Rights
Nothing in these Terms shall exclude or restrict any rights that cannot legally be excluded or limited under the laws of England and Wales.
7.9 Third-Party Services
Choice Bridge Energy shall not be responsible for the acts, omissions or services of any third party engaged in connection with the provision of energy supply services, including Suppliers, network operators and other service providers.
8. Data Protection and Confidentiality
8.1 Data Protection
Choice Bridge Energy will process Personal Data in accordance with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable privacy laws. Further information regarding the collection, use and protection of Personal Data is available in our Privacy Policy.
8.2 Customer Information
The Customer acknowledges that Choice Bridge Energy may collect and process information necessary to provide the Services, obtain quotations from Suppliers, arrange Supply Contracts, communicate with the Customer, comply with legal and regulatory obligations and maintain accurate business records.
8.3 Sharing Information
Choice Bridge Energy may share Customer information where reasonably necessary with energy Suppliers, principal brokers, industry service providers, network operators, professional advisers, regulatory authorities and any other third party where required by law or necessary for the provision of the Services. Information will only be shared to the extent reasonably necessary for the relevant purpose.
8.4 Confidentiality
Each party shall keep confidential all non-public information obtained from the other party in connection with the Services and shall not disclose such information except with the other party's consent, where required by law, where disclosure is necessary for the provision of the Services or to professional advisers who are under an obligation of confidentiality. 8.5 Security Choice Bridge Energy will take appropriate technical and organisational measures to protect Personal Data against unauthorised access, loss, misuse, alteration or disclosure, in accordance with applicable data protection legislation. 8.6 Data Retention Personal Data will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal or regulatory obligations, to resolve disputes and to enforce our legal rights. 8.7 Privacy Policy The Privacy Policy forms a separate document from these Terms and should be read alongside them. In the event of any inconsistency relating to the processing of Personal Data, the Privacy Policy shall prevail.
9. Complaints
9.1 Complaints Procedure
Choice Bridge Energy is committed to providing a high standard of service. If a Customer is dissatisfied with any aspect of our Services, they should contact us as soon as reasonably practicable so that we have the opportunity to investigate and resolve the matter.
9.2 Submitting a Complaint
Complaints may be submitted using the contact details provided on our Website or in these Terms. The Customer should provide sufficient information to enable Choice Bridge Energy to investigate the complaint, including any relevant documents or correspondence.
9.3 Investigation
Choice Bridge Energy will acknowledge receipt of a complaint within a reasonable period and will investigate the matter fairly and objectively. Where additional information is required, the Customer agrees to cooperate with any reasonable requests made during the investigation.
9.4 Response
Choice Bridge Energy will aim to provide a final response as soon as reasonably practicable. Where this is not possible, the Customer will be informed of the progress of the investigation and the reasons for any delay.
9.5 Further Action
If a complaint cannot be resolved through our internal complaints procedure, the Customer may have the right, where applicable, to refer the matter to an independent alternative dispute resolution body, regulatory authority or other competent organisation.
9.6 Separate Complaints Policy
Choice Bridge Energy may publish a separate Complaints Policy containing additional information regarding the handling of complaints. Where such a policy is available, it should be read together with these Terms.
10. Termination
10.1 Termination of Services
Either party may terminate the provision of the Services at any time before a Supply Contract has been entered into by giving notice to the other party.
10.2 Completion of Services
Unless otherwise agreed, the Services provided by Choice Bridge Energy shall be considered complete when the Customer decides not to proceed with a quotation, a Supply Contract has been entered into between the Customer and the Supplier, or Choice Bridge Energy has otherwise completed the Services requested by the Customer.
10.3 Termination by Choice Bridge Energy
Choice Bridge Energy reserves the right to refuse, suspend or terminate the provision of the Services where the Customer breaches these Terms, false, inaccurate or misleading information has been provided, fraudulent or unlawful activity is reasonably suspected, the Customer fails to cooperate in the provision of the Services, or Choice Bridge Energy is required to do so by law or regulatory obligation.
10.4 Effect of Termination
Termination of the Services shall not affect any Supply Contract already entered into between the Customer and the Supplier, any rights or obligations accrued before termination, or any provision of these Terms which is intended to survive termination.
10.5 Surviving Provisions
The following provisions shall continue to apply after termination where relevant: Charges and Commission, Liability, Data Protection and Confidentiality, Intellectual Property, Governing Law and Jurisdiction, and any other provision which by its nature is intended to survive termination.
11. General Provisions
11.1 Entire Agreement
These Terms, together with any documents expressly referred to within them, constitute the entire agreement between Choice Bridge Energy and the Customer in relation to the Services and supersede any previous discussions, negotiations or agreements relating to the same subject matter.
11.2 Severability
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
11.3 No Waiver
Any failure or delay by Choice Bridge Energy in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
11.4 Assignment
The Customer may not assign, transfer or otherwise dispose of any rights or obligations under these Terms without the prior written consent of Choice Bridge Energy. Choice Bridge Energy may assign or transfer its rights and obligations where permitted by law and where such assignment does not adversely affect the Customer's rights under these Terms.
11.5 Third Party Rights
A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
11.6 Variations
Choice Bridge Energy may amend these Terms from time to time. Any updated version will be published on the Website and will take effect from the date specified, unless otherwise required by law.
11.7 Notices
Any notice or communication under these Terms shall be given in writing and may be sent by email, post or any other method agreed in writing by the parties. A notice shall be deemed received when it would ordinarily be expected to have been delivered, unless evidence demonstrates otherwise.
12. Governing Law and Jurisdiction
12.1 Governing Law
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
12.2 Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, unless applicable law provides otherwise.
13. Contact Details
13.1 Contact Information
Customers may contact Choice Bridge Group LTD using the following details:
Choice Bridge Group LTD
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@choicebridgeenergy.co.uk
Telephone: 03033301547
Website: www.choicebridgeenergy.co.uk
13.2 Business Communications
Unless otherwise agreed, communications relating to the Services may be made by email, telephone or in writing using the contact details provided by the Customer.
14. Electronic Communications
14. Electronic Communications
14. Electronic Communications
14.1 Electronic Communications
14.1 Electronic Communications
14.1 Electronic Communications
The Customer agrees that Choice Bridge Energy may communicate with the Customer by email or by other electronic means in relation to the Services. Electronic communications shall satisfy any legal requirement that such communications be made in writing, unless applicable law requires otherwise.
The Customer agrees that Choice Bridge Energy may communicate with the Customer by email or by other electronic means in relation to the Services. Electronic communications shall satisfy any legal requirement that such communications be made in writing, unless applicable law requires otherwise.
The Customer agrees that Choice Bridge Energy may communicate with the Customer by email or by other electronic means in relation to the Services. Electronic communications shall satisfy any legal requirement that such communications be made in writing, unless applicable law requires otherwise.
14.2 Customer Responsibility
14.2 Customer Responsibility
14.2 Customer Responsibility
The Customer is responsible for ensuring that the email address and other contact details provided to Choice Bridge Energy remain accurate and up to date. Choice Bridge Energy shall not be responsible for any delay or failure in communication resulting from inaccurate or outdated contact information supplied by the Customer.
The Customer is responsible for ensuring that the email address and other contact details provided to Choice Bridge Energy remain accurate and up to date. Choice Bridge Energy shall not be responsible for any delay or failure in communication resulting from inaccurate or outdated contact information supplied by the Customer.
The Customer is responsible for ensuring that the email address and other contact details provided to Choice Bridge Energy remain accurate and up to date. Choice Bridge Energy shall not be responsible for any delay or failure in communication resulting from inaccurate or outdated contact information supplied by the Customer.
15. Force Majeure
15.1 Force Majeure
Choice Bridge Energy shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to:
- natural disasters;
- fire;
- flood;
- epidemic or pandemic;
- industrial disputes;
- acts of government;
- war;
- terrorism;
- cyber attacks;
- failures of communication networks; or
- interruption of utility services.
15.2 Suspension of Obligations
Where a Force Majeure event occurs, Choice Bridge Energy's obligations shall be suspended for the duration of the event to the extent affected.